QULITY PRIORITY, CUSTOMER FIRST, KEEPING IMPROVING
Parts supply service Agent on-site installation service Dedicated customer service
1.We get the drawings or samples from customers.
2.We will determine the suitable machine according to the customer's drawings.
3.Make a detailed quotation to the customer after confirming the machine.
4.The customer confirms the quotation and pays the deposit.
5.After the completion of the machine, we will debug the products on the customer' machine,
take videos and send them to the customer for confirmation.
6.We will inspect the products by our inspectors, or ask the customers to inspect together
with us when finished.
7.After the inspection result is OK, the customer pays the final payment.
8.Packing in wooden cases, shipping them to the port or make the loading in the company.
Q: What information should customer provide to get machine offer from UnionSpring?
A: Please you usually share below info to check suitable machine.
*Additional function you need with the machine ,such as chamfering, threading, etc.
We will check best solution and offer for your requests after checking details.
Q: How can I know if UnionSpring machine can produce my product precision?
A: If you have high precision outputs requests, would you please send check gauge or parts which this outputs will fit, we will set parts for you to fit them. Or we can send samples for you to measure.
Q: Is the machine tested before shipment?
A: We will do the following tests: 1. Wire feeding accuracy test 2. 360 hours continuous running-in test 3. Machine adjustment test according to customer's products, etc.
Q: How can I get training if have no experience about machine?
A: We will send manual book with machine and also can send video to show you how to run machine if you have doubts.
Q: If computer can set customer own language to let their work to run the machine?
A: Surely, we can set two languages in the controller, we can set the language you asked, we just need your help about some key translate to load into controller.
Q: What's the purchase process?
A: Inquiry-----Ger to know request details -----Offer best solution-----Talk about setup sample process-----Order-----Set sample and send video for checking-----Ship machine .
Q: What is your payment term?
A: 30% payment in advance as a deposit, and 70% balance before shipment.